Verint® today announced it was recognized as a Leader across four 2026 ISG Contact Center Buyers Guide evaluations covering AI Self-Service, Contact Centers, Customer Interaction Analytics and Workforce Engagement Management. The company was also designated an Exemplary provider in all four evaluations, reflecting consistent performance across categories organizations rely on to reduce friction, improve decisions and deliver measurable CX outcomes.

In addition, Verint received Leader recognition in Overall, Product Experience and Customer Experience across the assessed categories.

Together, the evaluations reflect the breadth of Verint’s CX Automation capabilities across its portfolio. The results reinforce Verint’s position as organizations look for AI-powered solutions that connect customer-facing work with measurable business outcomes.

“Customer experience leaders have to balance rising customer expectations with operational realities,” said Keith Dawson, director of research, customer experience, ISG. “Organizations evaluating technology providers increasingly look for strength across self-service, contact center operations, analytics and workforce engagement. Verint’s results demonstrate consistent performance across those areas.”

Dave Rhodes, chief executive officer at Verint, added, “Organizations are looking for ways to improve customer engagement while operating more efficiently. They need technologies like ours that connect customer engagement with the work happening across the enterprise, helping teams move faster and achieve measurable business results.”

Learn more about Verint’s recognition in the 2026 ISG Contact Center Buyers Guide.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Learn more at Verint.com.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Parent, LP or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Media gallery

About The Author
Business Wire